Ishtai — Child Safety Standards
Last Updated: August 9, 2025
Ishtai is committed to protecting children and preventing child sexual abuse and exploitation (CSAE). These Child Safety Standards describe our policies, preventative measures, reporting processes and the contact point for CSAE/CSAM compliance.
Scope & Purpose
These standards apply to the Ishtai mobile application and any related services operated by Ishtai. We prohibit any content, behaviour, or material that sexualizes or exploits minors, and we take swift action to remove and report such content.
Reporting and Contact
If you suspect child sexual abuse or exploitation on Ishtai, you can:
- Use the in-app "Report" button on any profile, image, message, or post to submit a report directly to our safety team.
- Email our designated child safety contact: operations@wyndtechnologies.com
- For urgent or immediate danger, contact your local law enforcement or emergency services first.
How Reports Are Handled
- Acknowledgement: We acknowledge receipt of in-app reports and email reports to the reporter (where contact info is provided).
- Evaluation & Triage: Our moderation team reviews reported content immediately and classifies severity (high/medium/low).
- Containment: If content or an account appears to involve CSAE/CSAM, we remove content and suspend the account pending investigation.
- Preservation: We preserve relevant evidence (images, messages, account metadata, IP logs, timestamps) to support law enforcement requests.
- Escalation to Authorities: For verified or credible CSAM/CSA incidents, we report to regional/national authorities (for example: NCMEC in the U.S. and equivalent agencies internationally) and cooperate fully with lawful requests.
Prevention & Detection Measures
- Age-gating & Verification: We do not allow users under 18. Account registration requires age confirmation; higher-risk flows may require additional verification (phone or ID verification) where legally permitted.
- In-app Reporting Controls: Easily accessible "Report" controls are visible on profiles, messages and uploaded media.
- Automated Detection: We use automated tools and industry-standard hashing/signatures to detect known CSAM and suspicious content, and to flag potentially abusive accounts for manual review.
- Human Moderation: A trained moderation team reviews automated flags and reports, following documented escalation procedures.
- Proactive Monitoring: We monitor public content for indicators of grooming, sexualization of minors, or other concerning patterns and act quickly to remove content and suspend accounts.
Data Handling & Privacy
We collect and retain only the minimum user data necessary for investigation and law enforcement cooperation. Preserved evidence is stored securely and access is strictly controlled. Any sharing of preserved data is only done:
- To comply with lawful requests from authorities
- To report CSAM to appropriate national hotlines and registries
- Under user consent or court order
Cooperation With Law Enforcement
Ishtai cooperates fully with law enforcement worldwide. Our designated contact (operations@wyndtechnologies.com) is available to respond to verified legal requests. We comply with applicable laws for reporting and assist authorities by providing preserved evidence and forensic metadata when lawfully requested.
Training & Responsibility
Personnel who handle reports and moderation receive specialized training on child safety, legal reporting obligations, evidence handling, and trauma-informed communication.
User Education & Safety Tools
- In-app guidance on safe interactions and reporting
- Privacy controls for profiles and media sharing
- Tips for parents and guardians on safe use
Third-party Providers
We require third-party vendors that process or host user content to follow strict contractual obligations for security and for cooperating with lawful CSAM requests.
Appeals & Contact
If a user believes an action taken by Ishtai was in error, they may appeal via operations@wyndtechnologies.com. For urgent law enforcement inquiries, please identify yourself and provide official contact details when emailing.
Legal Compliance
We comply with applicable regional and national laws regarding child protection and CSAM reporting. Where required by local law, we report CSAM to relevant national hotlines or registries in addition to direct law enforcement reporting.
Changes to These Standards
We may update these standards periodically. Any changes will be posted here with an updated "Last Updated" date. Continued use of Ishtai after changes indicates acceptance.
Quick links & resources
- Report abuse in-app using the Report button on any profile or message.
- Email CSAM reports to: operations@wyndtechnologies.com
- If in the U.S. — consider reporting to NCMEC: NCMEC CyberTipline