Privacy Policy for Ishtai

Last Updated: August 5, 2025

Welcome to Ishtai! We are committed to protecting your privacy. This Privacy Policy explains how Ishtai ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our mobile application ("App") and related services.

By using the Ishtai App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not use the App.

1. Information We Collect

To provide and improve our services, we collect various types of information from and about you:

1.1. Information You Provide Directly

• Personal Information: When you create an account, you provide us with personal details such as your **Name, Age, Email Address, Phone Number, Qualification, and a Profile Picture.**
• Match Preferences: To help you find your "Ishtai," we collect your **preferred match criteria**, including but not limited to **Age Range, Ethnicity, Body Type, Lifestyle habits, and Relationship Goals.**
• User Content: Information you submit when using our services, such as **photos (images), chat messages, profile descriptions, and responses to quizzes or surveys.**
• Verification Information: For security and authenticity, we may collect **ID verification documents** (e.g., government-issued ID) and perform **phone number verification (via SMS)**.

1.2. Information We Collect Automatically

• Location Information: With your permission, we collect your **device's precise location** (GPS, Wi-Fi, cell towers) to show you potential matches nearby and to verify your presence in Canada for immigration-focused matching. You can turn off location services through your device settings, but this may affect the functionality of the App.
• Usage Data: We collect information about how you interact with the App, including access dates and times, features used, app crashes, and referring web pages.
• Device Information: Information about your mobile device, such as its operating system, hardware model, device IDs, IP address, and mobile network information.

2. How We Use Your Information

We use your information for various purposes, including to:

• **Provide and maintain our services:** Create and manage your account, verify your identity, and enable core functionalities.
• **Personalize your experience:** Match you with compatible individuals based on your preferences and location.
• **Facilitate communication:** Enable chat features and notifications for matches and messages.
• **Improve and develop our App:** Analyze usage patterns to enhance features, user experience, and algorithm effectiveness.
• **Ensure safety and security:** Verify users, prevent fraud, enforce our Terms and Conditions, and ensure a safe community.
• **Communicate with you:** Send you updates, security alerts, and support messages.
• **Comply with legal obligations:** Respond to legal requests, court orders, and comply with applicable laws.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• **With Other Users:** Your profile information (Name, Age, Profile Picture, Match Preferences, and other public profile details) will be visible to other users of the App to facilitate matching. Your precise location is never shared with other users, only approximate distance.
• **With Service Providers:** We may share information with third-party vendors and service providers who perform services on our behalf, such as data hosting, analytics, payment processing, identity verification, and customer support. These providers are obligated to protect your information.
• **For Legal Reasons:** If required by law, court order, or government regulation, or if we believe it's necessary to protect our rights, property, or safety, or that of our users or the public.
• **Business Transfers:** In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our App of any change in ownership or uses of your personal information.
• **With Your Consent:** We may share your information for any other purpose with your explicit consent.

4. Your Choices and Rights

• **Access and Update Your Information:** You can review and update your profile information at any time within the App settings.
• **Location Permissions:** You can disable location services through your device settings.
• **Marketing Communications:** You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those messages.
• **Account Deletion:** You can delete your account at any time through the App's settings. Please refer to our "Account Deletion Policy" for more details on the process and data retention.

5. Data Security

We implement reasonable security measures, including encryption and access controls, to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements. Once your account is deleted, we will initiate the process of deleting or anonymizing your data, subject to legal requirements and our data retention policy.

7. Children's Privacy

Our App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information and terminate the child's account.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the App after any modifications indicates your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: support@Ishtai.com
• Through our website: [Your Website Contact Page URL]